Refund, Return & Cancellation Policy

Last Updated: April 2026

At NYNA FASHION STORE, we want you to love what you wear. If you are not fully satisfied, we're here to help. Please review our policies below.

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1. Cancellation Policy

• Timeframe: Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
• Post-Dispatch: Once the order has been shipped, cancellation is not possible.
• Refund for Cancellation: If cancelled before dispatch, the full amount will be refunded to your original payment method within 5 to 7 business days.

2. Return & Exchange Eligibility

• Timeframe: Returns or exchanges must be requested within 7 days of delivery.
• Condition: Items must be unused, unwashed, undamaged, and returned in original packaging with tags intact.
• Non-Returnable Items: Sale, discount, or clearance items are non-returnable and non-exchangeable unless damaged or defective.

3. Return Process

• Contact us within 7 days with your Order ID and reason for return.
• Once approved, we will arrange reverse pickup or share return instructions.

4. Refund Policy & Processing Time

• Quality Check: Returned products will be inspected upon arrival.
• Refund Timeline: Refunds will be processed within 5–7 business days after approval.
• Refund Method: Refunds will be issued to the original payment method or store credit.
• Shipping Charges: Original shipping charges are non-refundable unless the item was damaged or incorrect.

5. Exchange / Replacement

• Dispatch: Replacement will be shipped within 1–3 business days after approval.
• Delivery: Delivery will take 3–8 business days depending on location.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect item, notify us within 48 hours with photos or an unboxing video. We will provide a replacement or full refund at no extra cost.

7. Contact Support

Legal Name: NYNA FASHION STORE
Email: nidanaba@gmail.com
Mobile: +91-9032131872
Address: 16-8-829 Kaladera, New Malakpet, Hyderabad, Telangana